Hospice rated “GOOD” by CQC
The Mary Stevens Hospice has been awarded a “GOOD” rating by the Care Quality Commission (CQC), following an inspection back in May 2016.
Medical facilities across the UK are inspected by the CQC and rated on whether their services are safe, effective, caring, responsive and well-led. All of which feed into the overall rating of the facility, with the Hospice receiving “GOOD” ratings across the board.
The 20-page report spoke in-depth about the work of the Hospice, the capability of the staff and the experience of patients and visitors, with special praise reserved for the management systems and processes in place across all areas of the organisation.
Stevan Jackson, Chief Executive Officer, Mary Stevens Hospice Group said:
“The excellent report of the Care Quality Commission (CQC) (the independent, national regulator of healthcare) following their detailed and systematic assessment of the quality of care delivered at Mary Stevens Hospice reflects superbly well on each and every person who helps us, in so many ways, to provide the very best palliative and end-of-life care to those in our community who have progressive, incurable, life-shortening illness and to their families, friends and carers who need our support.
It gives me a great deal of pride to note that the CQC did not single out a single area where the Mary Stevens Hospice team could perform better and have acknowledged that the care provided at Mary Stevens Hospice is safe, caring, effective, responsive to people’s needs and that the hospice is well-led.
Nevertheless, the Trustees – led so ably by our Chairman, John Woodall – and the Senior Leadership Team are determined to strive harder to provide even better care for many more people in Dudley Metropolitan Borough in the future.”
Stevan’s comments were echoed by the
Hospice Matron, Claire Towns,
who noted the impact that such a report will have on local families accessing the care provided by the charity.
“As matron I’m really proud of the outcome of the inspection. The report reflects the consistently high standards of care that the hospice team provide 365 days a year.
For many people it can be incredibly difficult, when a loved one is ill, to entrust them to someone else to look after but knowing that the care provided by staff at the hospice is of a high standard will hopefully bring peace of mind, at what can often be a very turbulent and difficult time.”
CQC inspections are carried out without notice across a number of days, ensuring that the report is an accurate and fair representation of the day-to-day standards being upheld by the care provider.