Guidance for Care Homes

At Mary Stevens Hospice we understand that the COVID-19 pandemic is raising challenges for care homes, residents, staff and families. The Mary Stevens Hospice is able to offer experienced and specialist palliative care advice to care homes by telephone over 7 days a week between the hours of 8am-4pm by calling 01384-445417 or emailing

This advice can be accessed regardless of whether the resident you wish to discuss is known to the hospice. In addition, we have listed some useful resources to support and guide you during this difficult time that will be updated regularly. 

British Geriatric Society:

Public Health England COVID-19: guidance for residential care, supported living and home care:

Delivering news of a death by telephone:

COVID-19 rapid guideline: managing symptoms (including at the end of life) in the community

Coronavirus (COVID-19): admission and care of people in care homes – Department of Health and Social Care, Care Quality Commission, Public Health England, and NHS England:

COVID-19: Managing the COVID-19 pandemic in care homes for older people: