Privacy Policy

Protecting the privacy and personal data of our visitors is very important to us. This page explains what data we collect and how it is used.

Thank you for visiting the Mary Stevens Hospice website. This site is owned and updated by Mary Stevens Hospice, Registered Charity Number 517656.

Mary Stevens Hospice Website Privacy Notice

We, Mary Stevens Hospice (registered charity number 517656) are committed to protecting the privacy of everyone who visits our website. This statement explains what data we collect and how we use it.

For a fuller explanation please see our Privacy Notice, by clicking here.

When you visit and browse our website, no personal information is stored, saved or collected, other than information which you have volunteered to us in your emails or via our contact forms.

What information do we collect?

  • We do not store credit card details.
  • We do not share website visitor details with any third parties.
  • We process your data only for specific and limited purposes.
  • We only ask for data that is adequate, relevant and not excessive for those purposes.
  • Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your computers’ hard drive in order to track and monitor your engagement and usage of the website, but will not sure, save or collect personal information. You can read Google’s privacy policy for further information

Contact Forms

Visitors to our site do so at their own discretion and provide any personal details requested at their own risk. Your personal information is kept private and stored securely until it is no longer required in accordance with our retention periods.

Social Media Sharing

Our website uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the external social media platform may track and save your request to share a web page respectively through your social media platform account.

External Links

Our website only wishes to include quality, safe and relevant external links. Unfortunately we cannot guarantee or verify the contents of any externally linked website, despite our best efforts. Visitors are advised to note that they click on external links at their own risk. Mary Stevens Hospice cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Opting in and opting out

We’d love to keep you informed of Mary Stevens Hospice news and events so when you contact us, we will ask for your mailing preferences i.e. If you prefer to be notified by post, email and/or telephone, or not at all. Alternatively you can complete our Consent Form by clicking here.

We will not share your information with any other organisation without your explicit consent or unless covered in our Privacy Notices

Further Information

If you wish to know more, have any queries about this Notice or wish to have your contact details removed from our database, please contact our Privacy Officer, Gerry Crow, at:

Privacy Officer

Mary Stevens Hospice

221 Hagley Road



West Midlands


Call: 01384 443010


If you have any concerns or complaints about how we are handling your data please do not hesitate to get in touch.

You can also contact the Information Commissioner’s Office and can find information on how to do this at

To read our Patient & Carer privacy notice, please click here.

Or to read our Staff & Volunteer privacy notice, please click here.