Telephone Advice & Support Service

Here at the Mary Stevens Hospice we are committed to providing and supporting those with palliative care needs and requiring end of life care. Due to COVID-19 we are aware that our community need us more than ever which is why we have developed a hub to provide end of life care and advice during the COVID-19 pandemic.

Claire Towns CEO said “In direct response to the challenge our community is facing amidst the COVID-19 pandemic we have set up a telephone and online advice service for members of the public, carers and care home staff to access during these unprecedented times. This service aims to provide timely, practical and compassionate support for anyone who needs help or guidance with practical advice, advance care planning, emotional and spiritual care, support in the last days and hours of life and clinician advice where required. We are committed to serving our community at their time of need and aware that many people will require additional guidance, especially when caring for people approaching the end of life.” 

The service, including a telephone advice and support line and online resource bank, aims to provide timely, practical and compassionate support to our community, families, care homes and health care professionals.

Based at The Mary Stevens Hospice, Stourbridge, our hub will be launching on Wednesday 15th April. The telephone advice and support line will be available in the first instance over 7 days a week between the hours of 8am-4pm and can be contacted by calling 01384-445417 or emailing

At this time Government advice is being updated regularly, we will update this page in accordance with guidelines.