COVID-19 (Coronavirus): Guidance (Updated as at 15th January 2021)

Whilst the risk to individuals from COVID-19 (Coronavirus) continues to grow, Mary Stevens Hospice will continue to care for people with life-limiting illnesses so it is important that we take all reasonable steps to protect the well-being of those using our services, as well as those working and volunteering at the hospice. 

We expect that everyone who comes into the Hospice follows the NHS general infection prevention advice, which is:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • do not touch your eyes, nose or mouth if your hands are not clean
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell

We ask that all patients, relatives, friends, staff, volunteers and contractors consider whether they could be a potential carrier of the coronavirus before visiting Mary Stevens Hospice or any of our retail outlets.  You should consult the latest information and guidance on the Government and NHS websites linked below:

Please check this guidance before visiting us and note that the guidance is subject to change and should be regularly reviewed. If you have any concerns about your potential exposure to COVID-19 or are displaying any symptoms, please do not come to the Hospice; but instead check current NHS guidelines.

Updated visitor guidance:

In order to protect patients, visitors and staff as of Friday 15th January we will not permit any indoor visits to the Hospice unless a face mask is worn. Those individuals who highlight they are mask exempt may be supported with a restricted outside visit. Thank you for adhering to this guidance by doing so you are helping us to safeguard the Hospice.

Claire Towns



Change to visiting restrictions as at 10th January 2021

From today (10th January 2021) as a result of the continuing rise of COVID-19 rates, we have to restrict the number of visitors to the Hospice.

With effect immediately patients will only be permitted 2 named visitors, which will need to be the same 2 persons every day. All visitors will be required to wear personal protective equipment (PPE) as guided by the staff. Visiting hours will be as agreed by the nursing staff.

All visitors will also have to follow a testing regime that will be explained to them, more details of this can be found in the ‘Visitors Guidance Letter’ below.

Please be reassured that if your loved one is in their last hours of life these guidelines will be reviewed on an individual basis by the Nurse in Charge who will liaise with a member of the COVID-19 Committee.

We have secured tablet devices to ensure each patient can communicate remotely with their loved ones and also have an e-mail address that family members can use to send messages to their loved ones, the e-mail address is

Our aim is to maintain all our services and activities at an optimal level; to ensure that we can support those patients and families who need us.

Our aim is to maintain all our services and activities at an optimal level; to ensure that we can support those patients and families who need us.

Thank you for your understanding and cooperation.

Claire Towns 


Mary Stevens Hospice Risk Assessment

The Risk Assessment for Mary Stevens Hospice, in accordance with the Five Steps to Safer Working Together, can be found by clicking the document below:

Day Services Unit:

Our Day Services Unit is continuing to support patients virtually and is also open for limited face to face contact. New referrals to our Day Services Unit are still accepted.

For more information, please contact our Day Services Unit on 01384 443010, or by emailing