COVID-19 (Coronavirus): Guidance

Whilst the risk to individuals from COVID-19 (Coronavirus) continues to grow, Mary Stevens Hospice will continue to care for people with life-limiting illnesses so it is important that we take all reasonable steps to protect the well-being of those using our services, as well as those working and volunteering at the hospice. 

We expect that everyone who comes into the Hospice follows the NHS general infection prevention advice, which is:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • do not touch your eyes, nose or mouth if your hands are not clean
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell

We ask that all patients, relatives, friends, staff, volunteers and contractors consider whether they could be a potential carrier of the coronavirus before visiting Mary Stevens Hospice or any of our retail outlets.  You should consult the latest information and guidance on the Government and NHS websites linked below:

Please check this guidance before visiting us and note that the guidance is subject to change and should be regularly reviewed. If you have any concerns about your potential exposure to COVID-19 or are displaying any symptoms, please do not come to the Hospice; but instead check current NHS guidelines.

Day Services Unit:

Owing to the continuing risk from COVID-19 we have had to take the regrettable decision to temporarily close our Day Services Unit. All patients have been told and we will continue to remain in contact with those individuals by phone.


We have also made the difficult decision that in order to ensure the safety of our patients, staff and volunteers, from Thursday 19th March 2020 restrictions will apply to patient visiting at Mary Stevens Hospice. 

Visitors will be restricted to family members or nominated individuals only. We also ask that you limit visitors to 2 persons within the Hospice building at any one time. Children under the age of 12 may be admitted under special circumstances – please speak to the nurse in charge who will liaise with the Matron. 

Please be assured that we will treat all situations with sensitivity and where patients are in their last days of life the Nurse in Charge will address your situation personally. 

Our aim is to maintain all our services and activities at an optimal level; to ensure that we can support those patients and families who need us, whilst continuing to raise the funds needed to sustain our services.

Thank you for your understanding and cooperation.