COVID-19 (Coronavirus): Guidance (Updated as at 12 August 2020)

Whilst the risk to individuals from COVID-19 (Coronavirus) continues to grow, Mary Stevens Hospice will continue to care for people with life-limiting illnesses so it is important that we take all reasonable steps to protect the well-being of those using our services, as well as those working and volunteering at the hospice. 

We expect that everyone who comes into the Hospice follows the NHS general infection prevention advice, which is:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • do not touch your eyes, nose or mouth if your hands are not clean
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell

We ask that all patients, relatives, friends, staff, volunteers and contractors consider whether they could be a potential carrier of the coronavirus before visiting Mary Stevens Hospice or any of our retail outlets.  You should consult the latest information and guidance on the Government and NHS websites linked below:

Please check this guidance before visiting us and note that the guidance is subject to change and should be regularly reviewed. If you have any concerns about your potential exposure to COVID-19 or are displaying any symptoms, please do not come to the Hospice; but instead check current NHS guidelines.

Mary Stevens Hospice Risk Assessment

The Risk Assessment for Mary Stevens Hospice, in accordance with the Five Steps to Safer Working Together, can be found by clicking the document below:

Day Services Unit:

Owing to the continuing risk from COVID-19 we have had to take the regrettable decision to temporarily close our Day Services Unit. All patients have been told and we will continue to remain in contact with those individuals by phone.


Change to current visiting restrictions (12/8/2020)

From today (12th August 2020) we are pleased to announce that patients will be permitted 2 visitors per day. This does not need to be the same 2 persons every day but must be the same 2 visitors on a given day. Visitors will be required to wear personal protective equipment (PPE) as guided by the staff. Visiting hours remain between 1130-1530 daily.

 Please be reassured that if your loved one is in their last hours of life these guidelines will be reviewed on an individual basis by the Nurse in Charge in liaison with Matron.

This increase in visitors on site will be subject to review and if there are any local spikes in infection rates we may have to reduce visitors on site again.

We have secured tablet devices to ensure each patient can communicate remotely with their loved ones. 

Our aim is to maintain all our services and activities at an optimal level; to ensure that we can support those patients and families who need us.

Thank you for your understanding and cooperation.

Claire Towns