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When you choose to support The Mary Stevens Hospice, you’re not only helping us provide care today, you’re helping us protect the future of the hospice, ensuring that people in our community will always have somewhere to turn when they need it most.

Referrals and accessing care

We’re here to help everyone

At The Mary Stevens Hospice, our promise is simple: we will be here when you need us most. That may mean managing symptoms, providing end-of-life care, supporting carers, or offering bereavement support.

Accessing our care begins with a referral - and we will guide you through every step.

Who can refer?

Referrals to our hospice services can be made by:

  • Healthcare professionals such as GPs, consultants, district nurses or hospital teams.
  • Social workers or other members of a care team.
  • Patients themselves, or the people important to them, can also enquire directly with us.

Is a diagnosis needed?

We are registered to provide care for people aged 18 and over with a life-limiting illness, whether that is cancer, a neurological condition, heart failure, respiratory disease or another life-limiting condition. What matters most is how illness is affecting day-to-day life and how we can help.

Do you have a question about referrals and accessing our care?

If you are unsure whether you or someone close to you would benefit from hospice care, please reach out. We are always here to listen and advise.

Get in touch
Team of hospice nurses

How do I make a referral?

If you are a healthcare professional:

Please download our referral form, complete it and send it via secure email (details below).

If you are a patient, someone important to them, or a carer:

Please contact us directly to talk through the process with a member of our team.

Contact details

If you are making a referral outside of office hours, please leave a message and our team will respond as soon as possible.

Patient Flow team members

What happens once a referral is made?

Every referral is carefully reviewed by our patient flow team, who take a holistic approach to understanding each person’s individual needs. We consider medical, emotional, psychological and social factors to ensure that every person receives the most appropriate care and support. Depending on individual needs, this may include:

  • Admission to our In-Patient Unit for symptom management or end-of-life care
  • Support through our Day Services Unit, offering therapies, specialised programs, and clinical guidance.
  • Access to Bereavement Services for people who need ongoing support.

Our goal is to provide compassionate, person-centred care that truly meets each individual where they are.

Our commitment

We know that seeking hospice care can feel overwhelming. Please be reassured: every referral is treated with sensitivity, urgency and compassion. You will not be alone in this process. From the first conversation to the care itself, our team will be beside you - offering guidance with care, compassion and kindness every step of the way.

Services we offer

Specialist support in Dudley and surrounding areas

At The Mary Stevens Hospice, every service we offer is shaped by one simple belief: that every person deserves care, compassion and kindness during life’s most difficult times.

Get in touch

Whether you have a question about our care, need guidance on accessing support, or want to know more about how you can get involved, our team is here to help. 

You can reach us by completing our online form, or giving us a call.

Call us on: 01384 443 010

Nurses with a day patient

Send us your enquiry

Please complete the form, and a member of our Hospice team will be in touch as soon as possible. Every message is handled with care, compassion and confidentiality.

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