Privacy policy

Last updated:  August 2025.

The Mary Stevens Hospice (registered charity number 517656) is committed to protecting the privacy of everyone who visits our website. This notice explains what data we collect, how we use it, and your rights under UK data protection law.

For more detailed information on how we handle personal data, please see our full Privacy Notice.

Information We Collect

When you visit and browse our website, we do not collect personal information unless you provide it to us (for example, by completing a contact form or emailing us).

We may collect:

  • Name and contact details (if you complete a form, sign up to communications, or email us)
  • Your communication preferences (if you opt in to updates)
  • Technical data (through cookies and analytics)

We do not:

  • Store credit or debit card details on our website.
  • Sell or share your data with third parties for marketing purposes.
  • Collect more information than is necessary for the stated purpose.

How We Use Your Information

We will only use your personal information when the law allows us to. This may include:

  • Responding to enquiries or requests you make
  • Sending you updates about our work, if you have opted in
  • Monitoring and improving our website
  • Meeting our legal and regulatory obligations

Our lawful bases for processing include consent, legitimate interests and legal obligations.

Cookies and Analytics

Our website uses cookies. These are small files placed on your device to help us understand how visitors use the site and to improve the user experience. You can disable cookies in your browser settings if you prefer.

We use Google Analytics, which collects standard internet log information and details of visitor behaviour (such as pages visited and time spent on the site). This information is processed anonymously and does not identify you personally. For more details, please see Googles Privacy Policy.

Contact Forms

If you choose to contact us via a form, the details you provide are sent securely and used only for the purpose of responding to your enquiry. Information is retained in line with our data retention schedule and deleted when no longer required.

Social Media

Our website includes social sharing buttons. Please note that using these is at your own discretion and that social media platforms may track your activity in line with their own privacy policies.

External Links

We make every effort to ensure links from our website are safe and relevant, but we cannot be held responsible for the content or privacy practices of external websites. Clicking on external links is at your own risk.

Your Preferences: Opting In and Out

We would love to keep you informed about The Mary Stevens Hospice news, events and ways to support us. You can tell us your communication preferences when you contact us or update them at any time by emailing us at info@marystevenshospice.co.uk

We will not share your information with other organisations without your explicit consent, unless required by law.

Your Rights

Under UK General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data (where applicable)
  • Restrict or object to processing
  • Withdraw consent at any time (where consent is the legal basis for processing)

Contact Us

If you have any questions or would like your details removed, please contact:

Simon Henwood (Privacy Officer), The Mary Stevens Hospice, 221 Hagley Road, Oldswinford, Stourbridge, West Midlands, DY8 2JR.

Tel: 01384 443010
Email: info@marystevenshospice.co.uk

If you have concerns about how we use your data, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk 

Related Privacy Notices

Patient and Carers Privacy Notice

Staff, Volunteer and Sub-Contractor Privacy Notice