Meet the Team
Steve Jackson is a former Nottinghamshire Coal Miner who joined the Royal Navy Medical Service and in a remarkable career rose from Ordinary Seaman to the rank of Captain, accumulating a wealth of practical experience of working in, forming and leading teams providing healthcare to wounded, injured and sick Service men and women in the UK, at sea and abroad. Steve is also an alumna of the Ashridge Business School, a visiting lecturer in Leadership at Leeds Business School and an ACAS trained mediator. For three years prior to joining Mary Stevens he managed the Royal British Legion’s £50 million grant towards the recovery of wounded, injured and sick Service men and women, the largest ever single grant made by the Legion in its 90 year history.
Steve’s vision for Mary Stevens is of a safe, healing environment, peopled by highly-skilled staff and volunteers who have time to listen, advise and create individually tailored programmes of complementary therapies as well as emotional and practical care designed to help reduce symptoms and side-effects of medical treatment for those under our care, either at the hospice or at home.
Lucy Martin joined Mary Stevens Hospice as a hospice doctor in 2001, having graduated from the University of Manchester’s School of Medicine in 1996. She was appointed Medical Director at Mary Stevens in 2006 and completed a Postgraduate Diploma in Palliative Medicine in 2009. Outside the hospice, Lucy also works as a GP Partner and Trainer at Eve Hill Medical Practice in Dudley and as a Macmillan GP Facilitator and Cancer/End of Life Clinical Lead for Dudley Clinical Commissioning Group. Lucy lives in Stourbridge with her husband, three children and family dog.
Charlotte Schofield joined Mary Stevens Hospice in April 2013 as Lottery Manager, And is responsible for managing the Lottery Department and all income generated through lottery related schemes. Prior to this role Charlotte had worked jointly for Wolverhampton Primary Care Trust and Wolverhampton Wanderers FC managing, designing and developing health related programmes for the local community and within this role won a number of National Awards recognising the success of her work.
Simon Henwood joined Mary Stevens Hospice as Business Manager in 2003 after nearly 17 years in the accounting industry both commercially, and as a senior Auditor with a top 50 accounting practice, he moved on to gain specific experience in the Charity sector including Financial Controller roles for Sandwell Training Association, and Providence Group Services. Simon lives in Stourbridge, and also works as a visiting lecturer at local further education establishments including Sandwell and Halesowen Colleges, specialising in Financial Accounts and Personal Taxation.
Claire Towns joined Mary Stevens Hospice in 2004 as a senior staff nurse after qualifying as a nurse in 1995. She progressed to the role of Practice Development Nurse at Mary Stevens before taking up the position of Ward Manager in 2009. Claire lives in Stourbridge and has recently completed a BSc Honours Degree in Palliative Care.
Andrew joined Mary Stevens Hospice in 2006 as a staff nurse and was appointed to the post of practice development nurse in 2009. Following the completion of a degree in palliative care in 2012 and becoming an independent non medical prescriber in 2013 Andrew now works as a palliative care Clinical Nurse Specialist.
Andrew’s role includes ensuring that Mary Steven’s clinical staff are equipped with the skills and knowledge to enable them to provide palliative care to the highest standard. In addition to providing training for our own staff the hospice practice development team also provide external training /education to both specialist and generalist health care professionals who are involved in the delivery of palliative care across all settings: Home, Hospice, Hospital and Nursing/residential homes.
Bereavement support is a very important aspect of the holistic care we offer at Mary Stevens Hospice and one that we take very seriously.
The death of a close friend or relative can be devastating and can generate stronger emotions than we may have previously experienced. For some people grieving starts at the time of death and for others it starts at the time of diagnosis. Grieving is a normal process and can affect people in different ways; emotionally, physically, socially and can impact on many practical areas of life. Grief can be an extremely lonely and painful process even with the support of loved ones. At Mary Stevens Hospice we will respect the right of each individual to grieve in his or her own way.
We recognise and value the support which many bereaved people receive from friends and family, however, some find it difficult and may find it helpful to share their feelings and experiences with someone who is outside of their family or circle of friends. We are therefore committed to offering bereavement support that is responsive to the needs of carers, family and friends of those patients under our care. We have highly experienced staff who are dedicated to providing this specialised support
Pauline has been working at the hospice since 1998; initially as Matron’s Secretary and since 2005 as Volunteer Co-ordinator.
Pauline is responsible for recruitment, induction, training and the coordination of our volunteers to identify where, within the hospice, their skills and experience can be best utilised. Pauline also ensures that volunteers find their time spent here fulfilling.
Volunteers have been a vital element of the hospice team since we first opened for day care in 1992 and some of those very first volunteers are still helping here now, 21 years on. We boast an astounding 220 volunteers who not only offer their time but also bring along their individual personalities, skills, knowledge and life experiences. They work alongside our professional team in all areas of the hospice and we could not offer the same level of service to our patients and their families without our dedicated team of volunteers.
Pauline says ‘I am privileged to manage a team of people who offer their help 365 days a year and for no other reason than the wish to help others less fortunate then themselves, and I am proud to know each and every one of our dedicated and loyal volunteers’
To find out more about volunteering for Mary Stevens Hospice, give us a call on 01384 377 778 or click here to send us an email.
Hospice care is about knowing you as a whole person, with years of life to draw on and beliefs that have grown on the way. That’s as good a way as any to think about spiritual care: the importance to us of what you believe about life and what is most important to you.
The chaplaincy & spiritual care team looks forward to getting to know people of all faiths and philosophies. We want to make sure, with the rest of the staff, that your beliefs are understood and built into your care at every level. The lead chaplain for the hospice is David Knight. He and his team are available to you 24/7, 365 days a year.
The hospice has two special spaces that are perfect for prayer, meditation or just peace and quiet. In Day Therapies, there is a comfortable chapel with a variety of services on offer throughout the week, and just off the new In Patient Unit reception, is our Peace Room.
As a team, we promise …
- To offer the highest quality spiritual care at all times to patients and their families;
- To make your starting point our starting point – whatever your faith or philosophy;
- To listen carefully;
- To give impartial advice;
- To keep confidences.
We look forward to meeting you.