Current vacancies

Positions currently available within the Mary Stevens Hospice

Current vacancies at MSH

Current vacancies at the Mary Stevens Hospice

Head of Retail Operations

Job Title: Head of Retail Operations, Mary Stevens Trading Company

Reporting to: Group Chief Executive Officer, Mary Stevens Hospice Group

Job Summary: Leadership of Trading team to achieve business goals

How to apply: Email with a CV, cover letter and current salary information.

Terms of Appointment

Salary: Terms and conditions commensurate with experience and expertise

Benefits: Mandatory auto-enrollment scheme –  employee / employer pension contribution currently 5% overall

Location: Mary Stevens Hospice, 221 Hagley Road, Stourbridge, DY8 2JR and at the MSH Trading Company Headquarters in rear of Drywhite, Park Lane, Halesowen, B63 2RA.

Hours: 37.5 weekly, however, the post holder will be expected to work such hours as will reasonably be required to discharge duties effectively. This may include time during evenings, weekends and public holidays.

Annual Leave: 27 days + Bank Holidays initially

Responsible for: Ultimately responsible for all MSH Trading Company staff and volunteers    

Key Tasks / Duties and Responsibilities:

  • Achieving the objectives and goals of the company as agreed with the Group CEO
  • To grow the business to meet the future demands of the hospice for its charitable work
  • Provide effective leadership to the MSH Trading Company retail and merchandising team
  • Maximise effectiveness and efficiency of the company in delivering its objects and goals.
  • Member of the MSH Executive Board (MSH Group Senior Leadership Team)
  • Promote the work of the hospice charity through retail outlets

Skills and Experience (Full details on Person Specification):

  • Able to lead, inspire, motivate, influence & persuade others to achieve business goals
  • A robust leader, who demonstrates vision, courage, integrity, authenticity, sensitivity and humility and allows a considered and balanced mix of personal and team input
  • Has previously delivered strong retail growth
  • Sustains a strong achievement drive
  • Exceptional people skills
  • Able to communicate effectively with stakeholders and develop productive relationships
  • Complete commitment to the values of accountability, probity, openness and diversity


  • This job description is not exhaustive, and the nature of the business requires that you are flexible in your approach to work and you may be required to undertake such reasonable additional duties as is required from time to time.

Person Specification:


Professional / Technical Qualifications




·       Evidence of educational and professional excellence and achievement

·       Current full UK Driving Licence.

·       IT literate & competence with;

o   Microsoft Outlook

o   Microsoft Word

o   Microsoft Excel

o   Microsoft PowerPoint

o   Social media

o   Sage 50

Previous Experience







·       Leading & managing large, diverse, multi-site retail operations, including change management

·       A track record of having delivered strong retail growth

·       Drives a culture of continuous improvement and simplification of the overall operation to improve profitability

·       Extensive financial planning and management experience with the proven ability to grow an organization, balancing ambitions and expenditure within a more challenging funding environment

·       A strong commercial awareness and understanding of fundraising and/or income generation and business development

·       Strong, robust experience of setting, implementing and achieving clear strategic goals

·       Proven experience of building, motivating and inspiring effective management teams and holding them to account through rigorous performance management

·       Building and sustaining relationships with internal and external stakeholders

Skills & Competencies







·       Able to lead, inspire, motivate, influence and persuade others to achieve organizational goals

·       Sensitive and effective interpersonal skills – able to establish and maintain excellent working relationships with trustees, staff, volunteers and other stakeholders

·       Innovative in driving sales and stock generation.

·       Able to generate creative solutions, analyze and understand complex issues and make systematic and rational judgments based on relevant information

·       Can build a committed team who feel fully engaged, supported and recognized for their contribution.

·       Can raise the performance and capability of their team through clear accountability, coaching and development, feedback and reviews.

·       Financially astute with the ability to grow the business, balancing ambitions and expenditure within a challenging funding environment

·       Confident and effective communication skills with a range of audiences

·       Able to identify and manage risk

Personal  Qualities





·       A robust leader, who demonstrates vision, courage, integrity, authenticity, sensitivity and humility and allows a considered and balanced mix of personal and team input

·       Strong achievement drive

·       Excellent people skills

·       Ability to communicate effectively and further good and productive relationships with the Board, staff, volunteers and other stakeholders

·       An understanding of and commitment to the values of accountability, probity, openness and diversity

·       A genuine empathy and compassion for the charitable work of the hospice

·       Commitment to the vision, mission and values of the hospice


Social Worker – 24 hours per week – £27,502-£31,883 (FTE)

Role summary

  • The post holder will utilise their social work knowledge and skills within the context of multi-professional teams to form relationships with patients, their families and service providers to formulate an accurate assessment of need in line with local and national policies.
  • They will provide psychosocial support for adults with life limiting illnesses and their families. They will advocate for patient, carers and families around complex practical and emotional needs.
  • The post does not have formal statutory authority but knowledge of statute for protecting an adult or child in need is essential as is the ability to liaise with statutory services.

Job role/ core functions

  • Manage a case load, organising and prioritising the work effectively.
  • Conduct social work assessments of patients, carers and family’s needs considering cultural, spiritual, psychological, social and financial issues in partnership with other members of the multi-disciplinary team as appropriate.
  • Provide information about financial support available and refer on to the welfare benefits team (or other external agencies) to address complex financial, legal or housing issues.
  • Liaise with statutory and voluntary organisations to access services for patients, families and carers.
  • To participate in weekly multi-disciplinary meetings for both in-patients and those attending day services and additional case conferences as needed to facilitate care planning.
  • Develop working partnerships with the local CCG Continuing Care assessors. Be aware of the local NHS Continuing Care policies and funding arrangements for nursing home placements, NHS funded home care and fast tracking for patients who wish to die at home.
  • Organise and facilitate best interest meetings to ensure that all relevant parties are kept fully informed, decisions are discussed with all concerned and future care plans are transparent and appropriately recorded.
  • To assist the nursing staff as part of discharge planning and take a lead role in linking with local authority social care agencies.
  • Maintain contemporary, accurate, concise and legible written and electronic patient notes.
  • Have a good working knowledge of the Mental Capacity Act and associated capacity specific assessments and best interest meetings.
  • Be alert to bereavement risks for relatives and those perceived to be vulnerable. Assess the need for practical and emotional support and refer on to the Bereavement service and family support team as appropriate.
  • Participate in training and induction programmes within the hospice.
  • Supervise social work students undertaking placements at the hospice.
  • Provide reports and statistics as required.
  • To work in a flexible way to respond to the needs of patients, their carers and the service.

Training and Education

  • Attend mandatory in-house training and externally attend mandatory local safe guarding children and vulnerable adults’ training.
  • Take responsibility to inform and raise awareness of key issues involved in working with people from diverse ethnic, cultural and socio-economic backgrounds and role model best anti-discriminatory practise.
  • Undertake training and attend/participate in conferences, in agreement with line manager, to maintain professional development.
  • Maintain professional registration with the HCPC and act within the legal and statutory professional codes of practice relating to social work.
  • Participate in regular professional supervision.

This job description is not intended to be an inflexible or finite list of tasks, it is provided as a guide to the duties expected of the employee whist in this role.


Patient and/ or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained. 

No Smoking

The hospice has a no smoking policy for staff.

Person Specification

  Essential Desirable




Professional Social Work qualification.

Current registration as Social Worker.


Previous Experience


3 years post qualifying social work experience of working in a statutory organisation.


Experience of working with patients with life limiting illnesses.

Experience in a         multi-disciplinary setting.


Skills, Knowledge, Abilities


Practical experience of safeguarding and knowledge of the referral process.

Knowledge of current legislation relating to adult/child/carer.

Holds a current clean driving license.

Ability to manage and prioritise own work load.

IT skills, email, internet, Word, electronic case recording.


Attitudes, Aptitudes, Personal Characteristics


Good communication and interpersonal skills both written and verbal.

Ability to work independently and as a member of the team.

Approachable and adaptable with a flexible approach to work.

Awareness of own emotional response and resilience.

Must feel comfortable working within a hospice environment.

To apply, please email for an application pack

Closing date for application 28th August 2018

Hospice Doctor – Permanent Role

Part time – Thursdays – 2 sessions

We are looking for a Hospice Doctor whose primary focus will be to provide specialist palliative medical input to our 10 bedded In-Patient Unit and our Day Services Unit.

You will be joining a team of 4 other Hospice Doctors, all working part time here as well as in their roles as NHS GPs.   The medical team is supported by specialist non-medical prescribers and a specialist pharmacist prescriber.  Senior support is provided by the Medical Director.  We have a close working relationship with the Dudley Macmillan Specialist Palliative Care at Home team which is currently based at the hospice.   The post is 2 sessions per week, on a Thursday.  There will be a requirement to join the out of hours rota for nights and weekends.

Working as part of the multi-disciplinary team, you will deliver high quality professional care to our patients and their loved ones. You will work closely with the whole clinical team to ensure that we offer the highest standards of care, developing our services to meet the changing needs of our patients.

You will need to have MBChB or equivalent and postgraduate qualifications, (MRCGP or equivalent) are desirable. Prior experience in Palliative Care is desirable, but not necessary. You need to be fully registered with the GMC. The ideal candidate will have excellent communication skills, compassion and an ability to work in respectful partnership with all members of the Multi-Disciplinary Team, upholding our values of Care, Compassion and Kindness.

We offer a competitive hospice salary scale and benefits include study leave, training and educational opportunities, a pension scheme or option to continue NHS pension scheme membership, the cycle to work scheme, and car leasing.  The hospice is a friendly, team-orientated work environment and will provide an opportunity for you to enhance your skills in Palliative Medicine with support to gain postgraduate qualifications in the specialty.

The hospice is just completing a £3 million refurbishment of the Day Services Unit, so this is an exciting time of service development and a great opportunity for you to come and join us making a difference to people who live in Dudley with a life limiting illness.

A disclosure and barring service check is required for this role.

For an informal discussion, please contact Dr Lucy Martin, Medical Director on 01384 443010 or by email

To apply, please email for an application pack

Closing date for application 31st August 2018

Thank you for your continued support!